Originally published in Kiwi Families online parenting resource.

We support our child’s healthy emotional development every time we respond to their difficult feelings by softening our hearts and moving into expressing that genuine heartfelt empathy.  With some kids you can just say the words and it’ll hit the spot.  Then other kids have a radar for just how authentic we’re being and if we’re just doing the empathy thing without truly feeling it, we’ll be busted.  But they may not name it just like that, they’ll more likely get reactive or storm out of the room or shout “stop talking!”.

This empathic parenting gig is easier said than done!  Believe me I know!  Softening our hearts and relating with genuine empathy is not an easy task or one for the faint of heart.  But I’m going to share some little perspective shifts that might help you on this brave and treacherous road of stopping and dropping from our head into that heart-felt, vulnerable feeling that our children crave so much!

Put more focus on the times when you DO respond to your kid with that sweetness that they so love!  Right now take a moment to think about the times over this last day that you did meet your child’s emotional needs, that smile, those words of validation or acknowledgement, that sympathetic look, that soft affectionate touch, that time you stopped and listened despite there been SO much to do!

A little perspective shift that makes it so much easier for us to cope with our child’s upsets is to keep reassuring ourselves that when they’re grumpy or otherwise upset, it doesn’t mean we’re not a good parent!  No matter how committed we are as parents, our children still have their daily ups and downs.  Empathy isn’t an easy or natural response for most adults.  You’ll likely find it particularly difficult to be truly empathetic if you didn’t gain that empathic support you needed as a child.  And that truly sucks!!  Empathy is the essential element that leads to more harmony and happiness in the family.  And the good news is that it really can be learned!  <3

Become a skilled detective at spotting when your child needs that kind-hearted response from you.  When feelings build up and weigh a child down, even the simplest requests can feel overwhelming for them.  Even your best and most wise advice will be responded to with indignation.  When our children’s emotional needs become very high, they need our help to feel good again BEFORE they can cope with talking about what needs to be done or before being ready to receive advice or seek solutions.  When they most need our sweet, soft, kind connection and empathy, instead of asking for extra hugs, they’re more likely to become grumpy and recative with all around them.  This is your cue, to stop and drop into that soft heart and just connect.

Much of what is judged to be defiance, misbehaviour, resistance, laziness, spite or selfishness stems from your child’s unmet emotional needs and consequently not feeling good in themselves.  This doesn’t mean the parent isn’t doing their job, it’s normal and understandable for children to feel and express emotions in facing challenges, big and small. At such times reasoning, demanding, appealing, threatening or bribing can add to their underlying frustrations and do nothing to address their unmet emotional needs.  But applying a little empathy goes a long way to turning things around.


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Maintaining our child’s emotional health and wellbeing is essential to fostering a culture of harmony and cooperation in the family.  And maintaining their emotional health depends a lot on the amount and quality of connection we can give them.  Children not only thrive on connection, they struggle to cope when it breaks down.  It can be a challenge to make time to give our child quality time and attention, yet when we remember to prioritize moments and activities that foster connection our child really thrives.  They develop their sense of themselves through our reflections, so when we’re generally being warm, caring and affectionate, they can develop a warm and caring relationship with themselves and the world around them.

Children tend to feel loved when we give them positive attention through listening attentively, letting them engage us with their activities and questions, and empathizing with, supporting and validating their whole range of feelings, reflecting that we value their contributions.

Our children can generally only cope with their feelings to the extent that their parent can cope with them.  When difficult feelings are listened to, accepted and understood, they become much less difficult, it allows the child to feel normal and ok about themselves again.  The more genuine loving empathy we give our child, the quicker they can bounce back to feeling calm, settled and more secure.

“Empathy is a respectful understanding of what others are experiencing.  Instead of offering empathy, we often have a strong urge to give advice and to explain our own position of feeling.  Empathy, however, calls upon us to empty our mind and listen to others with our whole being.” – Marshall Rosenberg

Many parents worry that giving their grumpy upset child lots of empathy may encourage them to become overly needy.  Sometimes it can seem like this is true because your empathy initially results in an increase in the intensity of your child’s expressions of anger, grief, disappointment or other frustrations.  Yet, this is generally indicative of the child now feeling safe enough to truly feel and show their true feelings.  In fact, so many studies have shown that when parents are empathically responsive to their children, those same children are more likely to develop greater empathy for others as well as generally having a higher emotional intelligence and resiliency.  When children don’t feel judged for being angry, they’re more likely to cry and seek out a comforting hug rather than hit the baby.  Children develop strong emotional resilience if they are consistently cared for when upset.

Yet empathy doesn’t come naturally to all parents.  Many of us didn’t receive much of it as children and really have a lot to learn about empathic communication.  When this is the case, a parent’s commitment to show their child more empathy can lead them to seek more empathy for themselves and learning to be more empathetic towards themselves, as it’s difficult to give that which we’re not receiving.  Counselling can help enormously in that the parent will no doubt re-visit how they truly felt as a child in certain situations which gives a wealth of insights into the vulnerability of dependency, the needs of the child and the inner world of children in general.

Empathy is a lot about trying to guess what the other is feeling.  Empathy is about choosing to put ourselves in the other person’s shoes, which is a challenge for many of us when we can’t really remember very clearly what it felt like to be one, two, three, seven or twelve.  To express empathy to our children, we have to try and imagine what they might be feeling, and show them that we’re trying to imagine just how frustrated they might be feeling.  By offering our guess, they see that we’re seeking to understand them rather than control, moralize or blame them; “you seem very sad that you can’t play with your friend today.”

Some parents hold back because they worry that they’re being too presumptuous by making a guess at their child’s feelings. What if you get it wrong? What if you add to your child’s confusion?  When you’re sincere, your enquiry into their feelings gives them support and permission to self-enquire on a feeling level.  Sensing your openness, your child will disagree if they need to.  In response to “you seem really frustrated”, when expressed openly with the tone of wondering as opposed to stated factually “you’re angry!” (Which would be presumptuous), your child might reply “No! I’m not angry! I’m just disappointed!” This process helps children develop their feelings vocabulary and children with a greater feelings vocabulary are much less likely to become overwhelmed and more likely to find a way of expressing their feelings and needs in healthy ways. Hence quicker to return back to being able to problem solve and listen to their parent’s reasoning.

Showing that you’re guessing what your child is feeling tends to speak to their heart, it shows them that you’re actually taking the time to try and understand and relate to their feelings. This creates emotional safety for your child, emotional safety is about allowing them to let down their defences and show their true feelings without fear or rejection. Showing your interest in hearing and understanding your child’s feelings increases the bond as the child feels the relief of showing and being met in uncomfortable feelings.

Uncomfortable feelings that are not resolved tend to show up as a difficulty to listen to and generally trust our guidance.

Asking an upset child what they feel can increase the stress of an already stressed child.  This empathetic approach of having a guess (“hmm you seem really frustrated”) generally opens a child up more than directly asking “tell me what you’re feeling” or “are you angry?”, which tends to appeal more to their mind and calls on their reasoning, which can cause them a lot of frustration when emotions are strong.  It’s also confusing for children when their parent invites them to share their feelings but hasn’t yet offered any verbal or non-verbal reassurance that their feelings will be treated with respect and sensitivity. Upset children need for us to speak to and show care of their emotions before expecting them to be reasonable.  Children gain the space and the reassurance that it’s ok to show their feelings when the parent can truly become calm, patient and interested and give their child their full attention, even if it’s just taking a minute to stop the trolly, come down to the child’s level and give them an empathic and sincere look of care in the middle of a frantic shopping experience. Ironically they return to reason much faster when they’re freed of the pressure to calm down and be reasonable.

What about tantrums? – When a child has a tantrum, they are offloading huge feelings that their brain is not yet mature enough to cope with without adult help.  The child’s fight/flight response is usually activated.  To make their way back towards a calmer state, what they most need is for the adult caring for them to help them feel emotionally safe and cared for.  An adult’s anger or impatience (although understandable) can be enough for them to feel threatened and become even more distressed.  Reasoning or ignoring will likely also intensify the child’s stress as they’re left to face big feelings alone, but a calming presence and simple words like “I know, I’m listening, I’m looking after you, I care” can help the child feel emotionally held and safe and allow them to make their way back to balance, having released through their cries, their backlog of built up stress.

“If you’re concerned about your children’s future in a tough world, the best preparation you can give them is psychological health, which can only occur when they are treated with love, trust and respect. Children who feel self-confident, proud and powerful stand a far better chance of thriving, and even of changing our oppressive society.”  –  Dr. Aletha Solter PhD, author of four parenting books.  

Meeting our children’s emotional needs is one of the biggest challenges of parenting.  To stay calm and connected when our children experience strong emotions takes a lot of energy to put it mildly!  It’s important that parents don’t neglect their own emotional needs.  Not only is it not selfish to find ways to reduce your stress, to access more support, more comfort, more kindness and empathy for your struggles, these are responsible mature proactive choices that bring more balance and support to your whole family system.

You might also enjoy reading:

Active listening improves communication in the parent child relationship
Child’s Feelings and Needs Chart
Helping Children Resolve Fears
Why do many parents struggle to cope with their child’s cries?

Genevieve Simperingham

Genevieve Simperingham is the founder of the New Zealand Peaceful Parent Institute. She  is passionate about supporting parents and helping them learn how to stay emotionally connected with their children through the inevitable challenges and conflicts.  Genevieve is also mum to a son and a daughter who continue to be her greatest teachers.

  1. Nathan M McTague 11 years ago

    Love this, and definitely sharing! I couldn’t agree more!

    In fact, here’s about 2200 words of agreement: http://locallocale.wordpress.com/2013/04/24/empathy-schmimpathy-why-bother-nathan-mctague-empathy-parenting-advice/.

    Thanks for the great post!

    • Genevieve Simperingham 11 years ago

      Thank you Nathan,
      I’m looking forward to reading the article, thanks for sharing it! And thanks for sharing on. 🙂

      • Genevieve Simperingham 11 years ago

        Nathan, did you see that I shared your article on my page and it was very well received, just a couple of days ago. Thank you for all that you’re doing to raise awareness and empower parents.

  2. tammy hanratty 11 years ago

    Thank you for the beautiful insight you provide! I appreciate your posts!

  3. Heather Todd 9 years ago

    Beautifully said Genevieve…parents everywhere need to read this article.

  4. […] of distress/high alert/fighting to a calmer state.  Lots of reassurance of loving connection. EMPATHY!  Messages of “I can help”.  Keep child and others safe, physically if necessary, but […]

  5. […] Empathy makes difficult feelings much less difficult […]

  6. […] quality listening brings healing and resolution. Like the adult in counselling, when a child is given loving attention and listening when they are […]

  7. […] feelings pushing forward that the child needs emotional support with.  They need active listening, empathy and probably to feel supported as they release their tensions through crying, laughter, quality […]

  8. […] that they themselves scold or distract the child and later regret not connecting, listening and empathising with their upset child.  Some parents just say “it’s ok thanks, I’ve got this” and just repeat this if […]

  9. […] expression of empathy, allowing a child to feel secure that they are not alone with their feelings, needs to be genuinely […]

  10. […] Empathy is love in action. When children see that we understand their feelings, those same feelings tend to dissolve and the big happy smiles tend to burst through again. […]

  11. […] together when we get home”. Their child might still be upset, but the parent can now start to be more present to their child’s inner experience: “You’re so disappointed aren’t […]

  12. […] less by the number of times your child gets upset, and more by your capacity to keep your cool and respond with empathy. If you give yourself more credit for these moments, it just might help more than you […]

  13. […] we need to turn up the dial on actively listening to them in a way that they feel truly understood, empathising in a way that they feel less alone and less conflicted and fitting in more quality time, more smiles and more laughter to generally […]

  14. […] we teach them to listen to their comfortable or uncomfortable feelings when we patiently listen to their feelings. When they feel safe to show their vulnerable feelings, they develop the ability to feel and follow […]

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